Student Service Agreement
1. PARTIES AND SUBJECT MATTER
1.1. This agreement is made between the Favolingo online language learning platform ("Platform") and the student who purchases or will purchase lessons through the Platform ("Student").
1.2. The subject of this agreement is to establish the rights and obligations of the parties regarding the Student's purchase of one-on-one or group lessons, packages, and related services through the Platform.
1.3. By creating an account or completing their first purchase, the Student declares that they have read, understood, and accepted all provisions of this agreement.
2. SCOPE OF SERVICE
2.1. The Platform is an intermediary service provider that connects teachers and students. Lessons take place via live video infrastructure.
2.2. Lesson durations, types (one-on-one, group, trial), and prices are published and may be updated by the Platform.
3. RESERVATION AND PAYMENT
3.1. Purchases of lessons or packages are made at the published price via credit card, bank transfer, or other methods offered by the Platform.
3.2. A lesson reservation is not finalized until payment is confirmed (except for reservations made using package credit).
4. CANCELLATION AND REFUND POLICY
4.1. Cancellations at least 8 hours before the lesson, including exactly 8 hours, receive a full payment refund or restoration of the package/trial credit.
4.2. Cancellations with less than 8 hours remaining and no-shows receive no refund; the credit is consumed and the teacher earns the lesson fee.
4.3. In the case of Teacher-caused cancellations, the Student always receives a 100% refund.
5. TRIAL LESSON
5.1. Each person with a verified phone number may take up to 3 free 20-minute trials, each with a different teacher. Teacher cancellations restore the trial credit.
6. STUDENT OBLIGATIONS
6.1. The Student is present at the scheduled lesson time; no right to a refund arises in the case of an unexcused no-show.
6.2. The Student treats teachers and other users with respect and does not engage in unlawful, harassing, or discriminatory content or behavior.
6.3. The Student agrees not to establish a paid lesson relationship with a teacher outside the Platform, nor to offer or accept a proposal to do so; upon detection, the account may be suspended.
7. INTELLECTUAL PROPERTY
7.1. Lesson materials, recordings, and Platform content are owned by the Platform and/or the relevant teacher; they may be used only for personal learning purposes and may not be reproduced or shared.
8. PRIVACY AND PERSONAL DATA (KVKK)
8.1. The Student's personal data is processed within the scope of the Privacy Policy and the KVKK Disclosure Text.
8.2. In one-on-one lessons, the audio content of the lesson recording may be transferred to an artificial-intelligence service provider based abroad (OpenAI) in order to be transcribed and summarized for the purpose of generating an automatic post-lesson summary and vocabulary list. This processing is limited solely to generating a summary/vocabulary cards specific to the relevant Student; the resulting text/summary is stored on the Platform's infrastructure. Students can disable recording and automatic analysis in account settings. Without a recording, an audio-based automatic report cannot be generated. Video access is limited to 3 calendar months from the lesson date.
9. ACCOUNT SUSPENSION AND TERMINATION
9.1. The Student may close their account at any time. The Platform may suspend or close the account in the event of a breach of this agreement, unlawful conduct, or misuse.
10. LIMITATION OF LIABILITY
10.1. The Platform is an intermediary service provider; the quality of lesson content and the learning outcome are the responsibility of the relevant teacher. The Platform exercises reasonable care but does not guarantee any specific learning result.
11. CHANGES
11.1. The Platform may update this agreement; material changes will be published, and continuing to use the service after publication constitutes acceptance.
12. GOVERNING LAW AND JURISDICTION
12.1. This agreement is governed by the laws of the Republic of Turkey. The courts and enforcement offices of Istanbul (Central) have jurisdiction over any disputes.